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Your enquiry.
Handled with care.

How information submitted through this website is used, and how to get in touch about it.

About this website

Hawilpay is a remittance brand within the CICO ecosystem. This website introduces the brand and accepts enquiries. It does not process money transfers, open financial accounts or collect payment-card details.

Information you choose to send

The enquiry form asks for your name, email address, enquiry type and message. You can also provide your organisation and the country or corridor you would like to discuss. These details help the team understand and respond to your enquiry.

Please do not submit account numbers, card details, passwords, identity documents or sensitive information about another person through the form.

How enquiries are handled

Submitted enquiries are stored in the private website-management system used by the Commerce 360 team. They are available to authorised staff handling website enquiries and are not published on this website.

The form uses request identifiers and anti-abuse checks to help prevent duplicate or unwanted submissions. Technical systems supporting the site may process connection and request information to deliver and protect the service.

Other websites

Links to CICO, Commerce 360, SPARK and Poste Pay take you to their respective websites. Review the information provided by each site before using its services or submitting personal information.

Questions about your information

Use the contact form for questions about information you have submitted, including retention, correction or deletion. Identify your earlier enquiry using the email address you used; do not include sensitive financial information.

Service-specific information

This information covers enquiries made through hawilpay.com. Any future account, app or remittance offering requires the information and terms applicable to that service and operating market.